Frequently Asked Questions

Do I need to wear a face mask in the Valley?

Yes, facemasks are required when you enter the Valley's visitor center, restrooms, snack shop, gift shop, waterfall area (unless swimming), and ticket booth. Six feet social distance is required for all groups and/or individuals.  Facemasks are not required while swimming in the waterfall pool but are required while you are at the waterfall area and speaking to the lifeguards. Please always keep your social distance of 6 feet with other guests. Face masks are available for purchase at the gift shop located in our Visitor Center. 


Do I need to be vaccinated to enter the Valley?

As of September 13, 2021, Hawaii Governor and Honolulu City & County Mayor have issued orders that require all employees and visitors to:

• Wear a mask in all enclosed areas and at the waterfall.

• Social distance at all times.

• Provide proof of vaccination or a negative COVID test within 24 hours, when ordering your food, if you plan on eating in our dining area, coffee shop, and bar.


You do not need to provide proof of vaccination or a negative COVID test taken within 48 hours when:

• Entering the Valley through the ticket booth.

• Entering our gift shop – limit 10 people at a time.

• When ordering take-out.


Proof of full vaccination includes:

• a hard copy of a state-approved vaccination card;

• a photograph/digital copy of a state-approved vaccination card;

• or a Hawai‘i state-approved digital/smart device application confirming full vaccination status.

The negative test result must be from an FDA-approved, or FDA EUA approved, molecular or antigen test.


Do healthcare workers enter for free?

Only physicians, license nurses, policemen/firemen, and paramedics/EMTs with ID. Guests with healthcare workers do not get free admission. 


How do I get to Waimea Valley?

You can find directions to Waimea Valley here

Bicycle racks are available in the parking lot. Waimea Valley does not provide shuttling or transportation to the Valley. We recommend renting a vehicle, joining a tour group, taking public transportation, or a taxi. Please note Uber and Lyfts are not always available on the North Shore. 


What is the trail like?

The walk up the main pathway is a paved path through our world-class botanical gardens and historical sites up to the waterfall area. The walk is ¾ of a mile (1207 meters) one way or 1 ½ mile (2414 meters) round trip. Although most of the path is stroller and wheelchair friendly the side trails through some of the gardens contain stairs and steeper hills. Shuttle rides available from Hale Ho'ike to the Wailele waterfall turnaround area start at 9:45 am and are $10 each way per person. 


I have a tour group we would like to bring in. Who do I contact?

Maile Furshpan, Retail & Visitor Services Manager mfurshpan@waimeavalley.net  (808)638-5870


What are the rules and regulations we should know before visiting Waimea Valley?

To ensure a safe and enjoyable experience for all at Waimea Valley please respect the following rules:


In compliance with Hawaii state leaders' orders and the Center for Disease Control and Prevention face masks are required by staff and guests at Waimea Valley. 


All guests will be required to fill out a contact tracing form before purchasing an admission ticket.


Please show common courtesy to fellow guests and our staff by not using profanity or engaging in unsafe, illegal, disruptive, or offensive behavior. For your safety and the safety of others, please refrain from running.


For the comfort of all guests smoking tobacco, e-cigarettes, or other products that produce vapor or smoke are allowed only in the parking lots. Please dispose of butts in proper form.


Drones are not allowed in the Valley without proper documents and advance permission. Please inquire at info@waimeavalley.net


Pets or other animals, except approved service animals e.g., dogs and miniature horses, are not allowed in the Valley due to our fragile plant and wildlife environment. Service animals should remain on a leash or in a harness and under the control of the owner at all times. Properly certified documents should be provided at the time of admission into the Valley.


Directly from the Americans with Disabilities Act website: https://www.ada.gov/regs2010/service_animal_qa.html

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.


Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?

A. No.  These terms are used to describe animals that provide comfort just by being with a person.  Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.  However, some State or local governments have laws that allow people to take emotional support animals into public places.  You may check with your State and local government agencies to find out about these laws.


Feeding any animals in the Valley, including birds is prohibited.


Please do not remove plants, flowers, or fruit from the grounds. Do not walk any part of the garden beds. Stay on the main pathways.


Do not enter stream areas. Do not drink from the stream.


Do not climb on rocks.


Do not eat any of the plants, seeds, or fruits. The Valley is to see not to touch or eat.


Can I bring my pet into the Valley?

Pets or other animals, except approved service animals e.g., dogs and miniature horses, are not allowed in the Valley due to our fragile plant and wildlife environment. Service animals should remain on a leash or in a harness and under the control of the owner at all times. Properly certified documents should be provided at the time of admission into the Valley.


Directly from the Americans with Disabilities Act website: https://www.ada.gov/regs2010/service_animal_qa.html

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.


Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?

A. No.  These terms are used to describe animals that provide comfort just by being with a person.  Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.  However, some State or local governments have laws that allow people to take emotional support animals into public places.  You may check with your State and local government agencies to find out about these laws.


Can I bring my drone into the Valley?

Drones are not allowed in the Valley for personal use. If this is for commercial purposes please contact kanguiano@waimeavalley.net to obtain proper permits and arrange an hourly rate.  


Can you swim in the waterfall?

The natural rain-fed 45-foot waterfall cascades into the 30-foot deep pond. Swimming at the waterfall is allowed but the status of swimming changes throughout the day depending on the weather. There are three waterfall conditions: regular swim, limited swimming, and no swimming. Be sure to check on the waterfall swimming status before your visit by calling (808) 638-7766.  Swimming status is made available by 9 am. 


All guests who would like to experience a swim at the falls are required to wear a life vest.  Life vests are provided by our lifeguards at the waterfall and the price of the life vest is included in your admission fee.  If the status of the waterfall is no swimming on the day of your visit we offer guests free admission into the Valley within 10 days of your admission receipt to enjoy the waterfall. Changing rooms are available near the falls.  Please note that this is a natural waterfall pool and we do recommend reef walkers or river shoes for jagged and slippery rocks. There is no handicap access to the waterfall pool. For your safety there here is no jumping off rocks or climbing of rocks.  Swimming is available (depending on the lifeguard's call of the day).


Are there changing rooms?

Yes, there are changing rooms next to the waterfall where you can change into or out of your swimwear. 


Are there showers to rinse off after a swim?

Yes, there is. The shower is located by the changing rooms.


What to bring?  What not to bring?

To make your visit to Waimea Valley enjoyable we suggest bringing: sunblock, mosquito repellent, and a hat for some shade. It rains almost every day in Hawaii and we suggest a rain jacket and/or umbrella. We have all of these items available at our gift shop.  


I would like to film or have a photoshoot at Waimea Valley. Who do I contact?

Kimberly Anguiano, Marketing & Events Manager events@waimeavalley.net 808-638-5858


Is there Wi-Fi in the Valley?

There is limited free Wi-Fi available throughout Waimea Valley provided by HAWAIIFI Wifi.  We, however, do not have cell phone reception.


Is there parking available?

There is free parking available to Waimea Valley guests and paid beach parking on selected days.  


How do we coordinate a botanical or cultural tour reservation?

Botanical tours are available on days we are open at 12:30 pm that starts at the admissions ticket booth. History tour walks with cultural staff are available on days we are open at 1 pm meeting place ticket booth and ends at Kau Hale. For a private cultural or botanical tour reservation please contact admissions at (808) 638-5870. 


Do you have places to eat in the Valley?

There are several food and beverage concession stands at Waimea Valley.

Tuesday through Sunday 

Hale Kope Coffe Shop  8 am -3 pm

Kikoni Bar 10-430pm (Thursday's for the Hale'iwa Market till 6 pm)

Wahi ʻĀina Grill 10 am-4 pm

Wailele Snack Shop 10 am -4 pm

Please note effective September 13th, 2021:

Hawaii Governor and Honolulu City & County Mayor have issued orders that require all employees and visitors to:

• Provide proof of vaccination or a negative COVID test within 24 hours, when ordering your food, if you plan on eating in our dining area, coffee shop, and bar.


You do not need to provide proof of vaccination or a negative COVID test taken within 48 hours when:

• Entering the Valley through the ticket booth.

• Entering our gift shop – limit 10 people at a time.

• When ordering take-out.


Proof of full vaccination includes:

• a hard copy of a state-approved vaccination card;

• a photograph/digital copy of a state-approved vaccination card;

• or a Hawai‘i state-approved digital/smart device application confirming full vaccination status. The negative test results must be from an FDA-approved, or FDA EUA approved, molecular or antigen test.


Do you offer group rates?

Yes, we do. You can view prices on the admissions page


I have a Go Oahu Card, do I need to make reservations?

Reservations are not necessary, however, you will need to show your Go Oahu Card to the cashier at the ticket booth for entry.  


Do you rent wheelchairs?

We do not offer wheelchair rental. Shuttle service is running from the Hale Ho'ike to waterfall turnaround $10 per person one way. The first shuttle starts at 9:45 am. For special requests please contact us before your arrival to Maile Furshpan, Retail & Visitor Services Manager mfurshpan@waimeavalley.net (808)638-5870


Do you rent lockers?

There are storage bin lockers available to rent out at the waterfall only. 


Can we have an event here?

Yes. Waimea Valley’s natural setting found nowhere else on Oahu is an ideal setting for your event. 

Please refer to our Weddings & Private Event page for details. For all inquiries please contact Events Manager, events@waimeavalley.net (808) 638-5858. 


Is there an ATM on the property?

Yes, we have an ATM located inside our gift shop.  


What holidays do you observe?

Waimea Valley is closed on Thanksgiving and Christmas Day (December 25th).